"Difficulties are being observed in the operation of the service "Replenishment of a bank card from a mobile account". Technical specialists are working to eliminate the problem."
From April 1, 2024 all payment services from a mobile account, except for the transfer of funds from a mobile account to a bank card, will not be available. The service of transferring funds from a mobile account to a bank card will be available only to IDENTIFIED subscription subscribers.
Replenishment of a bank card from a mobile account is a tool for returning advance payments from a subscriber's mobile account to a bank card.
To make payments from a mobile account, you can use the services of our partner EasyPay on the website easypay.ua.
Payment Restrictions:
- the minimum top-up amount is UAH 1;
- "the maximum amount of replenishment (taking into account the possible commission) is UAH 2,900 (from October 15, 2024);
- "the maximum number of operations, for one requisite, cannot exceed 3 operations per day";
- the maximum amount of top-ups during a calendar month is UAH 2,900 including commission (from October 15, 2024);
- the minimum balance on the balance after top-up is UAH 1;
- the service is available only to prepaid customers and from April 1, 2024 is available exclusively to IDENTIFIED* prepaid customers.
*to register your prepaid subscriber number, use the DIYA service at My Vodafone, or visit the nearest Vodafone store.
Legal explanation:
"Replenishment of a bank card from a mobile account" means the possibility of the operator returning unused funds to the consumer using financial services provided in accordance with the requirements of the legislation on payment systems and funds transfer, in accordance with clause 76 of the Rules for the provision and receipt of telecommunications services, approved PCMU dated April 11, 2012 No. 295.
Select a help topic
Security
Use only those services that can be found on the company's official website
To secure your mobile funds, remember 2 simple rules:
- Never send OTP passwords that come in an SMS to anyone. Neither institution service or the mobile operator has the right to ask you for this password.
So if you are asked for an OTP in a phone conversation, you can hang up, it is definitely the fraud. - Also note that we do not cooperate with services that do not officially work in Ukraine, such as Webmoney, Qiwi or Yandex Money.
How you can determine that the site through which you plan to make a transfer is real and official
- Website address If it looks like this https://www.vodafone.ua/en – has a national top-level domain – .ua, it means that the company has confirmed that it has a registered trademark. Large companies always confirm its existence.
- Design, texts and general structure of the site. Fraudulent sites that try to look like official pages usually have outdated design, not updated logos, pictures, colors may also differ from the colors of the brand. Most likely, no one will make multiple localized versions of the site. Texts can have a many mistakes.
- Contact and feedback block. Large and medium-size companies are unlikely to use popular mail services like Gmail or UKR.NET. Most likely, the mail will look like this (name of department /service/functions, then «@», company name and domain «.ua». For example, press@vodafone.ua. In Ukrainian telecom – operators the contact center number is usually one and starts with 0 800.
Terms and conditions
